Frequently asked

What is a certificate of completion?

The Microsoft online courses do not offer any “proof” that you completed the course, the Certificate of completion is that proof. When you want to show your new skills on your resume or linkedIn profile the Certificate of completion will give you a badge that shows Microsoft verifies you have completed this course. You also need to have Certificates of Completion when you pursue the Microsoft Professional Program status, only when you have all required certificates you will be able to start the final project or capstone.

What is a Microsoft Professional exam?

The MCP or Microsoft Professional Exam is a way to prove your skills on Microsoft technology. You can sit these exams in a specialized testing center where your identity is verified and you do your test in a controlled environment or you can do a proctored online exam ( Having 1 or more MCP exams on your CV will increase your chances on that new job, the great promotion or a bump in your income.

What is Skills Support?

Online self-paced training is a great way to offer flexibility in time and place to study and it will allow you to fast forward thru all the things you are already familiar with. It can also be lonely and frustrating when the way things are explained don’t work for you, the course can patiently repeat itself dozens of times but it can’t change the way it explains a concept. Skills Support is for those lonely times when you need a helping hand or when you want to dive in a little deeper. Certified trainers that are experts in their field are available to help you and answer your questions in the weekly live Q&A sessions or written. Skills Support will also off additional materials our trainers find useful and you can look back at the recorded Q&A sessions. With a price similar to a Spotify or Netflix account (6 month subscription) you are assured that our team of specialists will support you while you are gaining those new skills.

What forms of payment do you accept?

Our payments are handled thru PayPal. With a PayPal account you can use most credit cards or pre-pay into your PayPal account.

Do I need to buy a service?

There is no requirement to purchase any of the services, however it is highly recommended. If you complete the registration form without selecting any services you will get access to the courses and the community.

Can I use Software Assurance Training Vouchers (SATV) for acquiring products and services?

Yes you can use your SATV to pay for a selection of the products offered on FutureProof.

  • MCP vouchers – 1 SATV day = 1 MCP voucher
  • MOC on-demand – 2 SATV days = 1 MOD (90-day)
  • Certificates of Completion – 1 SATV day = 1 CoC

The Skills Support service and MeasureUp practise tests (as stand-alone product) are not eligible for SATV.

Using SATV on FutureProof is as simple as sending a mail to with the email address of the student, the students country of residence, the product(s) you want to acquire with SATV and the voucher codes with the right amount of days.

You will need one SATV per product, when you want a MOC on-demand you will need to create a 2-day voucher, the Learning partner is not able to combine 2 one day vouchers for 1 product.

For more information on the activation and creation of the SATV, please visit this Microsoft page:

One more question?

Course related

Do you have questions, suggestions, or issues about a specific course? If you’re already enrolled, please post it on your course’s discussion forum.

Everything else

Still need help or want to give us general feedback, which we welcome? We’d love to hear from you.


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